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Sploot Veterinary Care - RiNo

Updated 2026-07-09 · 1,245 reviewed · 181 listed · Scored from 833 Google reviews · How we rank ›

4.8(833) 83 composite score See reviews on Google ✓ Verified Publishes prices
General Veterinary CareSurgery & Specialty CareDental CareEmergency & Urgent CareExotic & Avian CareLarge Animal & Equine
Sploot Veterinary Care - RiNo
Services
General Veterinary Care, Surgery & Specialty Care, Dental Care
Reviews
833

What recent reviews say

Sploot RiNo draws praise for staff warmth, patience with nervous pets, and readiness to discuss treatment options-reviewers credit named clinicians like Dr. Mattie Newman and techs for accommodating anxious animals and keeping owners informed through surgery. Yet billing practices spark frustration: multiple reviewers report sudden $85-89 no-show fees with little flexibility for life circumstances, surprise emergency charges not mentioned during phone scheduling, and vaccination costs running 2-3 times other clinics' rates. Staff communication around appointment purpose and cancellation policy appears inconsistent.

The business positions itself as Fear Free and offers broad services from puppies to end-of-life care, with same-day urgent visits available and cross-location flexibility. Dissatisfied customers describe it as corporate-driven billing that contradicts the hands-on, patient care most positive reviews highlight.

Recent shift: No clear recent shift, but the billing friction (no-show fees, communication gaps) appears persistent across reviews spanning the past month.

Praised for
  • compassionate staff and patience with anxious pets
  • willing to advocate for pet wellbeing and explore alternatives
  • quick appointments and flexible cross-location scheduling
  • thorough education and two-way communication
  • caring bedside manner and follow-up care
Watch-outs
  • aggressive no-show and late fees ($85-89) without exceptions
  • high prices and surprise emergency charges not disclosed on phone
  • poor communication around appointment purpose and billing policies
  • corporate ownership perceived as prioritizing profit over care
compassionate-staffgentle-with-animalsgood-with-anxious-petsexpensivepushy-upsellingpoor-communicationcaring-bedside-mannerfollow-up-callsresponsive-emergency-care
Best for: Pet owners seeking attentive, patient handling of anxious animals and emergency same-day care.
Think twice if: High pricing, undisclosed emergency charges on quick-turnaround appointments, and inflexible no-show fees ($85-89) may strain household budgets, especially for multiple pets or unexpected life events.

Strengths

  • Responsive to urgent same-day requests
  • Staff accommodation for anxious and shy pets
  • Willing to explore non-amputation surgical options
  • Named veterinarians (Dr. Mattie Newman) known for calm, thorough approach

Worth knowing

  • Dr. Mattie Newman named for welcoming first-time owners
  • Techs Kortnee and Jade praised for anxiety accommodation
  • Private rooms offered to keep nervous cats comfortable
  • Used creative calming (ball offered to skittish dog)
  • Suggested surgical repair with splint instead of amputation for broken leg
  • Provide intra-surgery updates to owners

What reviews say by service

General Veterinary Care
Knowledgeable vets and kind staff, but high prices surprise budget-conscious owners.
Emergency & Urgent Care
Quick same-day access and calm handling praised; reviewers note flexibility across multiple locations.
Surgery & Specialty Care
Conservative approach to surgical options (splint over amputation) and intra-procedure updates valued.
Dental Care
Listed but no direct review evidence of dental-specific care.
Exotic & Avian Care
Listed but no direct review evidence of exotic or avian care.
Large Animal & Equine
Listed but no direct review evidence of large animal or equine care.

How it compares

  • Rated 4.8 against a 4.59 average across the 167 general veterinary care businesses listed here.
  • Has more Google reviews than 84% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 86
Review volume 100
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

Rating breakdown

5
782
4
3
3
5
2
8
1
35

Common questions

Can I get same-day or next-day urgent care?
Yes; reviewers report booking urgent visits within hours or the next morning, especially for concerns like eye swelling or unexplained symptoms.
What happens if I'm late to my appointment?
Late fees of $85-89 apply, and staff may attempt to reschedule even if you call ahead. No-show policy appears strictly enforced.
Are private exam rooms available for anxious pets?
Yes; the clinic offers private rooms to help nervous or shy animals stay calm outside their carriers.
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Last updated 2026-07-09