Owners of acutely ill or injured pets often credit RiNoVet with life-saving interventions, particularly emergency surgery performed after hours. Staff repeatedly described as kind and calm during high-stress moments, with vets like Dr. Chip Gallagher, Dr. Brenda Francis, Dr. Ryan, and Dr. Roca named for their diagnostic thoroughness and willingness to explain options rather than push unnecessary testing.
Several one-star reviews flagged misdiagnosis (gas instead of intestinal blockage, missed splenic masses) that required care elsewhere, raising concerns about consistency. Owners also mention long waits despite the urgency, occasional coldness from front desk, and cleanliness issues in the waiting room. When the care lands well, gratitude is profound; when it misses the mark, the stakes feel higher.
Reviewers consistently praise the hospital's low-cost care and kind, knowledgeable staff, especially during surgery and urgent cases. However, same-day appointment availability is tight, front-desk communication sometimes falls short, and quoted prices don't always match final bills.
Most visits feel warm and unhurried, with Dr. Kramer, Dr. Hoppe, and their vet techs putting real time into understanding each animal and owner. Same-day appointments are common, and post-surgery calls ease anxiety. One receptionist has created a cold impression on some callers; one owner disputes the clinical judgment given for a dog's eyelid issue and says the result was preventable damage. The clinic stands out for thorough explanations, tech-forward comfort handling of reactive pets, and follow-up care. Pricing is described as fair and transparent. Staff names that appear repeatedly in praise include vet techs Camryn and Olga, receptionist Teresa, and Kevin. One negative review disputes treatment advice and alleges upselling.
Sploot RiNo draws praise for staff warmth, patience with nervous pets, and readiness to discuss treatment options-reviewers credit named clinicians like Dr. Mattie Newman and techs for accommodating anxious animals and keeping owners informed through surgery. Yet billing practices spark frustration: multiple reviewers report sudden $85-89 no-show fees with little flexibility for life circumstances, surprise emergency charges not mentioned during phone scheduling, and vaccination costs running 2-3 times other clinics' rates. Staff communication around appointment purpose and cancellation policy appears inconsistent. The business positions itself as Fear Free and offers broad services from puppies to end-of-life care, with same-day urgent visits available and cross-location flexibility. Dissatisfied customers describe it as corporate-driven billing that contradicts the hands-on, patient care most positive reviews highlight.
Last updated 2026-07-09