Staff moved quickly in crisis moments, kept owners involved, and spoke plainly about what was happening. Reviewers noted genuine compassion even during multiple simultaneous emergencies, plus proactive follow-up that continued after discharge. One reviewer flagged open treatment areas that may bother reactive dogs, yet still endorsed the clinic.
Dr. Sotiropoulos, Dr. Carrara, Dr. DeZara, and named technicians (Baylee, Jessica, Chloe, Kaitlynn) appear consistently. The team handled urinary blockages, breathing emergencies, pancreatitis, and exotic animals (bearded dragons, guinea pigs). Owners could stay overnight, received status texts and phone access to doctors, and were provided rest space when exhausted.
Vaccine-focused clinic with a divided record: some customers report fast, friendly visits at fair prices, while others faced waits, unclear pricing, and handling concerns. Dr. Hawkins earns specific praise for a calm, animal-loving approach with anxious pets. Recent reviews hint at operational inconsistencies and communication gaps.
Sploot earns steady praise for kind, knowledgeable vets who handle anxious pets well and explain care clearly. Staff like Dr. Rachel Thresher, Dr. Ben, Dr. Livia Wieringa, and Alexis consistently earn mention for compassion and skill. Pricing transparency and willingness to prioritize affordable care stand out. A minority of reviews surface serious concerns: rushed multi-pet visits, refusal to pursue diagnostics on potential cancer, delayed invoicing, and inattentive reception. These incidents suggest inconsistent follow-through on complex or challenging cases. Ownership and leadership matter here. When staff engage fully, patients and owners report genuine relief and loyalty. When they do not, the cost and emotional toll are high. The strong 4.8-star rating reflects mostly positive experiences, but the one-star reviews point to real gaps in diagnostic thoroughness and bedside empathy during moments when owners need it most.
Most visits feel seamless and warm: staff greet pets by name, explain every step, and make anxious animals comfortable. Dr. Johnson and Dr. Robb draw particular praise for attentiveness and financial honesty. One serious complaint involved inadequate medication disclosure, poor follow-up communication, and post-care instructions that worsened an infection, though the business reimbursed the patron after escalation. Pricing runs higher than some competitors, even with insurance.\n\nThe clinic keeps a book of patient polaroids, offers chat with vet techs, and integrates with the Chewy app for easy record-keeping. Named staff including Amanda, Shannon, Yesi, Sara, and Tess appear regularly in reviews. Appointment availability has been quick for most; the location sits in Hale, Denver.
Last updated 2026-07-09