Sploot Veterinary Care - RiNo
Sploot RiNo draws praise for staff warmth, patience with nervous pets, and readiness to discuss treatment options-reviewers credit named clinicians like Dr. Mattie Newman and techs for accommodating anxious animals and keeping owners informed through surgery. Yet billing practices spark frustration: multiple reviewers report sudden $85-89 no-show fees with little flexibility for life circumstances, surprise emergency charges not mentioned during phone scheduling, and vaccination costs running 2-3 times other clinics' rates. Staff communication around appointment purpose and cancellation policy appears inconsistent. The business positions itself as Fear Free and offers broad services from puppies to end-of-life care, with same-day urgent visits available and cross-location flexibility. Dissatisfied customers describe it as corporate-driven billing that contradicts the hands-on, patient care most positive reviews highlight.
