Staff move quickly to fit pets in for urgent care, and both vets spend time answering questions without rushing. Patients describe their pets visibly relaxing during visits and trusting the veterinarians-rare enough that reviewers explicitly mention it.
Dr. Dick and Dr. Fitzpatrick lead the practice with different but equally praised approaches: Dick tends toward detailed discussions of long-term health, Fitzpatrick connects immediately with anxious pets through calm presence and acupuncture. Rehabilitation services, dental work, and emergency response all land solid praise, though two reviewers flag high prices and inflexible pharmacy policies as counterweights.
GoodVets Golden Triangle draws strong loyalty for unhurried, attentive care and same-day or next-day appointments. Dr. Lisano and staff excel at keeping anxious pets calm and laying out costs upfront. A care plan discounts routine visits and vaccinations for $50-80 monthly, resonating with owners of aging or frequent visitors. One complaint highlights dosing errors by technicians.
Staff win genuine loyalty through kindness and patient care, especially with nervous animals. But pricing runs 2x higher than local competitors, vaccines are pushed without full informed consent, and turnover suggests inexperience. One patient discovered a surgical complication nine years post-spay. When the right vet is your match, the experience is exceptional; when staffing shifts or pushback happens, service falters.
Many reviewers praise staff kindness, clean facilities, and the on-site vet clinic's affordable care, especially for adoptions and special needs animals. However, significant complaints emerge around staff rudeness, poor medical record accuracy, inconsistent vet quality since staff changes, and euthanasia decisions that contradict the shelter's no-kill positioning, leaving some adopters feeling misled or harmed.
Last updated 2026-07-09