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True Companions Animal Shelter & Clinic

Updated 2026-07-09 · 1,245 reviewed · 181 listed · Scored from 669 Google reviews · How we rank ›

4.2(669) 72 composite score See reviews on Google ✓ Verified Publishes prices
General Veterinary CareDental Care
True Companions Animal Shelter & Clinic
Services
General Veterinary Care, Dental Care
Reviews
669

What recent reviews say

Many reviewers praise staff kindness, clean facilities, and the on-site vet clinic's affordable care, especially for adoptions and special needs animals. However, significant complaints emerge around staff rudeness, poor medical record accuracy, inconsistent vet quality since staff changes, and euthanasia decisions that contradict the shelter's no-kill positioning, leaving some adopters feeling misled or harmed.

Praised for
  • compassionate staff and volunteers
  • clean modern facilities
  • special needs animal care
  • smooth adoption process
  • affordable vet care on-site
Watch-outs
  • inconsistent veterinary care quality
  • poor record-keeping and errors
  • unprofessional staff interactions
  • misdiagnosis and missed diagnoses
  • euthanasia policy conflicts with no-kill mission
compassionate-staffclean-facilityfriendly-front-deskpoor-communicationrushed-appointmentsshort-staffed
Best for: Pet adopters seeking special needs animals and budget-conscious owners valuing on-site veterinary care.
Think twice if: Medical records accuracy and vet continuity matter to you; past reviews cite staff rudeness and misdiagnoses that affected animal health outcomes.

Strengths

  • No-kill mission with dedicated medical care for special needs animals
  • On-site vet clinic with transparent pricing
  • Separate cat and dog facilities to reduce stress

Worth knowing

  • Staff member Christine praised for cat shelter support
  • Staff member Savannah noted for adoption guidance
  • Staff member Liz mentioned for post-surgery follow-up
  • Named veterinarians: Dr. O'Brien (departed, highly regarded), Dr. Malone, Dr. Cox; quality concerns noted after staff changes
  • On-site vet clinic performs spays, neuters, and presurgical exams
  • Records errors documented (cat age discrepancy of ~10 years, misread urinalysis results leading to delayed treatment for struvite crystals)

What reviews say by service

General Veterinary Care
On-site vet praised for affordability and adoption support; complaints center on vet quality inconsistency, misdiagnoses, and staff rudeness.
Dental Care
Limited evidence; one review mentions the business does not provide comprehensive dental care, referring animals elsewhere for full dentals.

How it compares

  • Rated 4.2 against a 4.59 average across the 167 general veterinary care businesses listed here.
  • Has more Google reviews than 81% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 48
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
485
4
44
3
20
2
26
1
94

Common questions

Does the on-site vet clinic offer appointments for adopted pets?
Yes; reviewers report taking adopted animals for post-adoption check-ups and ongoing care at affordable rates.
What surgical services does the clinic offer?
Their website lists spay and neuter for dogs and cats, presurgical exams, and outpatient parvo treatment; they also perform orthopedic surgery (knee surgery mentioned in reviews).
Is there a late fee?
Yes; $19.00 if over 10 minutes late, and $39.00 for missed appointments.
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Strong loyal core praises True Companions for affordable care and genuine compassion, with Dr. O'Brien earning particular recognition for expertise. Recent visits show marked improvement in professionalism and calm management. However, front office failures around medication refills and records retrieval have caused long-term clients to leave, and some reviewers report harsh handling of anxious dogs and unexplained high surgical estimates that feel designed to discourage return visits. The clinic serves general exams, spaying and neutering, vaccinations, laser therapy, and parvo treatment. Pricing is transparent and budget-friendly for routine care. Concerns centre on inconsistency between exceptional vet care and poor communication or handling by some staff, plus friction in the intake experience for nervous animals.

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Last updated 2026-07-09