
Banfield Pet Hospital
Five-star reviewers report caring staff and thorough vets willing to go extra for sick appointments. Multiple one- and two-star reviews cite long waits, diagnostic errors (including missed masses that later required emergency care), wellness plans that cost more than independent vets, and pressure to buy services beyond what second opinions deemed necessary. Staff quality is praised; the business model itself is questioned. Dr. Barnhart and Taryn in grooming received specific praise. One customer mentioned a $320 wellness plan reactivation charge that did not deliver promised benefits. Another paid $1,000 for an exam that missed masses, leading to a week of avoidable suffering. Wait times force drop-off appointments, causing pet distress.

