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Banfield Pet Hospital

Updated 2026-07-09 · 1,245 reviewed · 181 listed · Scored from 458 Google reviews · How we rank ›

3.8(458) 64 composite score See reviews on Google ✓ Verified
General Veterinary CareDental CareExotic & Avian CareLarge Animal & Equine
Banfield Pet Hospital
Services
General Veterinary Care, Dental Care, Exotic & Avian Care
Reviews
458

What recent reviews say

Five-star reviewers report caring staff and thorough vets willing to go extra for sick appointments. Multiple one- and two-star reviews cite long waits, diagnostic errors (including missed masses that later required emergency care), wellness plans that cost more than independent vets, and pressure to buy services beyond what second opinions deemed necessary. Staff quality is praised; the business model itself is questioned.

Dr. Barnhart and Taryn in grooming received specific praise. One customer mentioned a $320 wellness plan reactivation charge that did not deliver promised benefits. Another paid $1,000 for an exam that missed masses, leading to a week of avoidable suffering. Wait times force drop-off appointments, causing pet distress.

Praised for
  • compassionate staff
  • gentle handling of animals
  • knowledgeable vets
  • willing to squeeze in sick visits
Watch-outs
  • long wait times and scheduling
  • rushed appointments
  • diagnostic oversights
  • aggressive upselling
  • misleading wellness plan pricing
  • inconsistent vet quality
compassionate-staffgentle-with-animalslong-wait-timesknowledgeable-vetsrushed-appointmentshard-to-bookpushy-upsellingcaring-bedside-manner
Best for: Pet owners who prioritize staff kindness and can book advance appointments and tolerate potential waits.
Think twice if: Those needing reliable diagnostic accuracy, quick scheduling, or lower overall costs; concerns about missed findings and aggressive upselling are recurring.

Strengths

  • Staff praised for kindness and animal handling
  • Individual vets like Dr. Barnhart described as thorough and compassionate
  • Willing to fit in sick-day appointments
  • Groomer Taryn noted for gentle approach

Worth knowing

  • Dr. Barnhart praised for thoroughness and compassion
  • Taryn in grooming noted for gentle handling
  • Wellness plan charges reported at $320 and higher; spaying charged at roughly double the rate of local competitors
  • One customer reported $1,000 exam that missed masses later found by emergency vet
  • Drop-off appointments standard due to waits; pet distress noted
  • Health certificate application fee of $300 with reported staff errors on travel requirements

What reviews say by service

General Veterinary Care
Diagnostic oversights reported; one missed masses requiring emergency vet intervention and euthanasia.
Dental Care
No review text directly addresses dental services.
Exotic & Avian Care
No review text addresses exotic or avian care.
Large Animal & Equine
No review text addresses large animal or equine care.

How it compares

  • Rated 3.8 against a 4.59 average across the 167 general veterinary care businesses listed here.
  • Has more Google reviews than 68% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 23
Review volume 100
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

Rating breakdown

5
256
4
65
3
33
2
19
1
85

Common questions

How long are typical wait times?
One recent review described an hour delay for a new client appointment; multiple reviewers cite long waits as a recurring issue forcing drop-off appointments.
What does the wellness plan cover?
One reviewer reported the plan paid for spaying at roughly double the cost of local competitors; another said a $320 reactivation charge allowed purchasing services at full price, not free coverage.
Who is Dr. Barnhart?
A veterinarian specifically praised in recent reviews for being thorough, kind, and genuinely invested in pet wellbeing.
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Last updated 2026-07-09