Hermosa is a low-cost clinic where life-saving emergency surgery, euthanasia, and cremation care earn fierce loyalty from owners who credit staff kindness in their hardest moments. Yet persistent complaints about 30-50 minute waits, rushed appointments, and occasional lapses in diagnostics and communication suggest the clinic struggles to balance affordability with consistency as demand grows.
Named vets Dr. Laurie and Juan received praise for end-of-life care. Reviewers note efficient visits when flow allows. The business offers orthopedic surgery, dental radiology, comprehensive blood work, and heart worm testing at prices kept low, but scheduling strain appears structural rather than occasional.
All 14 reviews give five stars. Reviewers consistently praise the team for treating pets and owners as individuals rather than transactions. Staff members like Latasha and technicians excel at calming fearful animals. Vets explain findings in detail, offer clear pricing without pressure, and handle urgent and end-of-life care with genuine kindness.
Staff greet urgent and routine cases with genuine care, explaining each step and checking in by text or call afterward. Dr. Steine, Dr. Nicholls, and named nurses make anxious or combative pets feel safe; surgical cases receive clear communication before and after. One long-term client reported feeling nickeled and dimed by appointment scheduling tactics and high fees, though most others praise the transparency. Their website lists 12 services from vaccines to behavior consults and dermatology. New members get $50 off their first appointment. Staff send updates and photos during procedures. They hold Fear Free certification and serve the Highlands, Berkeley, Sloan's Lake, and nearby Denver neighborhoods.
Most reviewers praise the clinic for genuinely low prices, compassionate staff, and emergency willingness to help after hours. A few flag that pricing isn't always spelled out upfront, and one complained staff ignored consent preferences when recommending pricier vaccine options.
Last updated 2026-07-09