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Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare - Denver

Updated 2026-07-09 · 1,245 reviewed · 181 listed · Scored from 63 Google reviews · How we rank ›

4.7(63) 75 composite score See reviews on Google ✓ Verified
General Veterinary CareHouse Call & Mobile VetEmergency & Urgent Care
Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare - Denver
Services
General Veterinary Care, House Call & Mobile Vet, Emergency & Urgent Care
Reviews
63

What recent reviews say

Most reviewers praise Heartstrings for the compassion and gentleness Dr. Katie, Dr. Knepler, Dr. Sprague, and other staff bring to in-home euthanasia appointments. Owners appreciate being able to say goodbye in their own home at their own pace, without rushed or stressed pets. Same-day scheduling has been critical for pets in acute pain or decline.

A significant minority report serious frustration with pricing opacity and administrative follow-up. Customers received surprise surcharges (travel fees, after-hours markups, cancellation penalties) not disclosed upfront, and aftercare services like candle memorials were lost or delayed. One reviewer noted a staff member was introduced as "new" during the procedure itself. These service gaps stand in sharp contrast to competitors like Lap of Love.

Praised for
  • compassionate-staff
  • gentle-with-anxious-pets
  • home-based-comfort
  • attentive-to-grief
  • experienced-veterinarians
Watch-outs
  • hidden-fees-and-surcharges
  • poor-communication-on-pricing
  • cancelled-service-policy
  • organizational-issues-with-aftercare
  • staff-inexperience
compassionate-staffcaring-bedside-mannergood-with-anxious-petstransparent-pricingpoor-communicationexpensive
Best for: Pet owners with anxious or fearful dogs who want euthanasia at home rather than at a clinic.
Think twice if: Reviewers report surprise billing (travel, after-hours, cancellation fees not disclosed until booking or even 20 minutes before the appointment) and weak aftercare follow-up (memorials lost, vet records not notified).

Strengths

  • in-home euthanasia eliminates vet-office stress for fearful pets
  • same-day and early-morning availability for urgent cases
  • dedicated doctors (Katie, Knepler, Sprague, Dally) praised by name across multiple reviews
  • free quality-of-life assessment tool on website

Worth knowing

  • Dr. Katie, Dr. Knepler, Dr. Sprague, Dr. Lattimer, Dr. Dally, Dr. Katrina named as veterinarians
  • one review noted staff member introduced as 'new' during procedure
  • same-day and early-morning appointments available
  • cancellation policy criticized for retaining $200 even when pet died before appointment
  • aftercare candle memorial service exists but experienced upload delays and lost requests
  • free quality-of-life assessment on website
  • vet notification of pet death not automatically handled (unlike Lap of Love)

What reviews say by service

House Call & Mobile Vet
most praised for in-home euthanasia reducing pet stress and allowing family presence
General Veterinary Care
hospice and end-of-life guidance noted as compassionate but pricing and communication gaps undercut trust

How it compares

  • Rated 4.7 against a 4.59 average across the 49 emergency & urgent care businesses listed here.
  • Has more Google reviews than 31% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 78
Review volume 78
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
58
4
0
3
1
2
0
1
4

Common questions

Do you offer same-day euthanasia appointments?
Yes. Multiple reviews confirm same-day and early-morning appointments were available for pets in acute decline or pain, including one case where Dr. Katie arrived earlier than scheduled.
What happens after the euthanasia appointment?
Heartstrings offers cremation and aftercare services including a candle memorial where families can upload photos and messages. However, reviews indicate this service has had delays and lost requests; the company also does not automatically notify your primary vet of your pet's passing.
Will I see a surprise bill after the appointment?
Multiple reviewers report hidden surcharges (travel fees, after-hours markups, cancellation penalties) that were not disclosed upfront or on the website. It is advisable to ask for a full itemized cost breakdown before booking.
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Last updated 2026-07-09