Highlands Animal Clinic
Highlands earns strong loyalty from many long-term clients, especially those with anxious or senior dogs. Dr. Drake, Dr. Dredla, and Dr. Anderson consistently earn praise for patience, compassion, and thoughtful care; the clinic feels welcoming and clean. However, recent reviews expose serious rifts: some clients report rushed diagnostics that missed critical conditions in senior pets, gaps in follow-up (results never called, medications not tracked), and mandatory appointments for simple refills. A notable ownership transition appears to have shaken client confidence, with several reviewers mourning the loss of former vets and the clinic's previous warmth. Front desk interactions have also become a flashpoint for new clients. The core tension is expertise versus consistency. Certain veterinarians (Dr. Drake especially) are described as exceptional caregivers who spend time and send flowers after a pet's death. Yet structural failures-missing senior bloodwork protocols, unanswered phone calls, pressured surgeries-suggest either staffing strain or a shift in operational priorities. Families seeking a veterinarian who remembers them and listens closely may thrive here; those needing reliable follow-up or expecting comprehensive diagnostics at every visit should ask specific questions before committing.
