- Do they have evening or weekend hours?
- Yes, they publish hours for 7 days a week, but reviewers report difficulty booking even routine appointments due to high wait times.
- What's included in the wellness plan?
- Their ~$80/month plan covers comprehensive exams, heartworm prevention, vaccines, tick/flea prevention, and other routine care. However, reviewers report confusion about what is actually included and staff providing incorrect information about coverage.
- How do they handle anxious pets?
- Multiple reviews report staff refuse to treat anxious or nervous pets without sedation, even for routine nail trims or exams, regardless of owner preference or whether the pet is actually aggressive.