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Banfield Pet Hospital

Updated 2026-07-09 · 1,245 reviewed · 181 listed · Scored from 193 Google reviews · How we rank ›

3.5(193) 61 composite score See reviews on Google ✓ Verified
General Veterinary CareDental CareExotic & Avian CareLarge Animal & Equine
Banfield Pet Hospital
Services
General Veterinary Care, Dental Care, Exotic & Avian Care
Reviews
193

What recent reviews say

Five-star reviews praise vets like Dr. Ramos and Dr. Rodriguez for thorough exams and compassionate care in serious cases, and owners appreciate the wellness plans for routine costs. But half the reviews are one or two stars, centered on a pattern: staff label anxious puppies and cats as aggressive, refuse service without sedation, then push expensive medications that don't work. Multiple owners report being told their pets need blood draws or sedatives, left to sit for hours, charged repeatedly for the same tests, and given contradictory information about what their plan covers. A long-standing client of ten years walked away after Dr. Rodriguez upsold unnecessary pre-surgery work; another waited over an hour on hold just to book. The disconnect is stark: some visits run smoothly, others feel like a script to drain wallets.

Their website lists preventive care, orthopedic treatment, general surgery, and dental digital X-ray. The Central Park location serves Denver and the Stapleton area. But the reviews suggest the experience hinges heavily on which vet you draw and whether your pet shows fear-a trait this clinic seems to treat as a reason to refuse care rather than adapt to it.

Recent shift: Staff shortages worsened in past 8-12 months: vets traveling from other locations (Fort Collins), long waits to book, and several reviews cite turnover and overwhelmed teams.

Praised for
  • compassionate care for seriously ill pets
  • knowledgeable vets who take time
  • consistent long-term relationships with animals
  • wellness plans valued for cost management
Watch-outs
  • sedation pushed for anxious (non-aggressive) pets
  • unnecessary upselling of tests and medications
  • poor communication and missed chart details
  • staff rudeness and dismissiveness toward owners
  • hard to book and long wait times
knowledgeable-vetsexpensivepushy-upsellingpoor-communicationcompassionate-staffcaring-bedside-mannerlong-wait-timeshard-to-bookrushed-appointmentsshort-staffed
Best for: Owners seeking affordable routine preventive care through wellness plans and established relationships.
Think twice if: Anxious or shy pets; staff may refuse service without sedation and aggressively upsell medications regardless of owner preference.

Strengths

  • Wellness plans help manage routine care costs
  • Some vets (Dr. Ramos, Dr. Rodriguez in oncology) provide thorough exams and compassionate communication

Worth knowing

  • Dr. Torres and Dr. Rodriguez have drawn multiple complaints for pushing sedation on nervous (non-aggressive) animals and upselling tests
  • One vet travels from Fort Collins and is regularly late
  • Wait times to book can exceed an hour on hold
  • Staff failed to record full medical history from previous visits; contradicted owners about plan coverage
  • One cat spent 5 hours in cage for a blood draw that never happened
  • Customers charged multiple times for repeated tests and not reimbursed as promised

What reviews say by service

General Veterinary Care
Wellness exams range from thorough and compassionate (Dr. Ramos) to dismissive and rush-to-upsell; owners complain of staff mischaracterizing pet behavior and refusing basic care.
Dental Care
Digital X-ray available, but pre-procedure upselling and contradictions about plan coverage frustrate owners considering dental work.

How it compares

  • Rated 3.5 against a 4.59 average across the 167 general veterinary care businesses listed here.
  • Has more Google reviews than 45% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 8
Review volume 99
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating breakdown

5
104
4
14
3
8
2
10
1
57

Common questions

Do they have evening or weekend hours?
Yes, they publish hours for 7 days a week, but reviewers report difficulty booking even routine appointments due to high wait times.
What's included in the wellness plan?
Their ~$80/month plan covers comprehensive exams, heartworm prevention, vaccines, tick/flea prevention, and other routine care. However, reviewers report confusion about what is actually included and staff providing incorrect information about coverage.
How do they handle anxious pets?
Multiple reviews report staff refuse to treat anxious or nervous pets without sedation, even for routine nail trims or exams, regardless of owner preference or whether the pet is actually aggressive.

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Last updated 2026-07-09