Lakewood Veterinary Hospital
Long-term clients and first-timers praise the hospital's attentive staff and thorough care, especially for nervous or young animals. Vets like Dr. Arcuri and Dr. Andrew are noted for professional exams, and follow-up calls after discharge are routine. The practice has earned trust through consistency across 55 years. Recent renovation disruptions have strained that reputation. Three appointment cancellations, a final confirmation that turned out to be wrong, and a failure to accommodate a potential vaccine reaction within 48 hours have left some clients frustrated. Communication missteps (conflicting stool sample guidance, no rescheduling offers after errors) suggest gaps in coordination during transition, not malice, but they cost goodwill.
