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Banfield Pet Hospital

Updated 2026-07-09 · 1,245 reviewed · 181 listed · Scored from 261 Google reviews · How we rank ›

3.5(261) 61 composite score See reviews on Google ✓ Verified
General Veterinary CareDental CareExotic & Avian CareLarge Animal & Equine
Banfield Pet Hospital
Services
General Veterinary Care, Dental Care, Exotic & Avian Care
Reviews
261

What recent reviews say

Strong customer loyalty exists alongside serious frustrations with costs and communication. Families with puppies praise weekend hours and affordable preventive plans, but longer-term members report confusing pricing, staff rudeness, and problems getting medications refilled consistently. Corporate ownership and unclear terms for add-on procedures create tension between accessible care and transparency.

Recent shift: Sentiment appears mixed over time; early adopters report recent decline in care quality and communication, while newer puppy owners report positive first visits.

Praised for
  • friendly and welcoming staff
  • weekend appointments available
  • thorough exams and care
  • affordable preventive plans
  • knowledgeable vets
Watch-outs
  • lack of pricing transparency
  • inconsistent staff behavior and communication
  • recurring medication and prescription issues
  • wellness plan terms not fully disclosed
  • quality concerns after diagnosis
friendly-front-deskcompassionate-staffknowledgeable-vetstransparent-pricingpoor-communicationexpensiverushed-appointments
Best for: new puppy owners needing weekend appointments and affordable first-year coverage
Think twice if: you need clear upfront pricing or have a pet on ongoing medications; some report confusion about costs and refill delays

Strengths

  • weekend and 7-day availability
  • puppy and wellness plan options
  • dentistry with digital X-rays
  • experienced vets

Worth knowing

  • Dr. Kelly helped with USDA paperwork during a move
  • Dr. Mills provided patient-specific solutions
  • Puppy plan includes Wisdom DNA panel
  • Dental extractions quoted at $2,000 to $3,000 with inconsistent estimates
  • Wellness plan requires drop-off appointments at Glendale location
  • Staff member named Lavie involved in customer service conflict

What reviews say by service

General Veterinary Care
Puppy care and routine exams praised for friendliness but criticized for missed cancer diagnosis during wellness visit
Dental Care
Extractions performed but pricing quoted inconsistently without itemized breakdown
Exotic & Avian Care
No specific review evidence

How it compares

  • Rated 3.5 against a 4.59 average across the 167 general veterinary care businesses listed here.
  • Has more Google reviews than 49% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 6
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
132
4
26
3
10
2
20
1
73

Common questions

Can I schedule a weekend appointment?
Yes, reviewers confirm weekend availability is offered.
Does the puppy plan include vaccines?
Yes. The puppy plan covers vaccinations for the first year and includes a Wisdom DNA panel.
What happens if I need to cancel the wellness plan?
Cancellation requires payment of the remaining annual balance, even if you switch to outside care.
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Ratings split evenly between five and one/two stars, so the experience here is unpredictable. Review detail is too limited to identify specific strengths or gaps.

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Last updated 2026-07-09