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VIDA Veterinary Care - Denver

Updated 2026-07-09 · 1,245 reviewed · 181 listed · Scored from 923 Google reviews · How we rank ›

4.3(923) 74 composite score See reviews on Google ✓ Verified
Exotic & Avian CareGeneral Veterinary CareSurgery & Specialty CareHouse Call & Mobile VetLarge Animal & EquineDental CareEmergency & Urgent Care
VIDA Veterinary Care - Denver
Services
Exotic & Avian Care, General Veterinary Care, Surgery & Specialty Care
Reviews
923

What recent reviews say

Most owners praise VIDA for kind, attentive staff and extended 7am-7pm hours that fit busy schedules. Follow-up calls and quick diagnostic results stand out. However, recent complaints centre on surprise charges: $30-50 urgent care fees appear only at booking, IV fluids are pushed at $70 without clear need, and add-ons like anal gland expression happen without consent. One gravely unhappy owner experienced a traumatic euthanasia procedure; another long-time customer left after misdiagnosis and unnecessary x-rays.

Recent shift: In the last 2 days, two serious 1-star reviews appeared detailing hidden charges and a traumatic euthanasia incident. Prior reviews over months were consistently 4-5 stars. This marks a shift toward visibility of billing practices and procedural concerns not flagged as prominently earlier.

Praised for
  • caring and gentle staff
  • follow-up calls and attentive care
  • weekend and extended hours
  • efficient service and quick results
  • knowledgeable vets (especially urgent diagnosis)
Watch-outs
  • hidden charges and price creep (urgent care surcharge, fluid IV charges, undisclosed add-ons)
  • inconsistent vet quality and rotating providers
  • painful euthanasia experience and rejected feedback
  • misdiagnosis and unnecessary procedures
compassionate-staffgentle-with-animalsgood-with-anxious-petsfollow-up-callsresponsive-emergency-careclean-facilitytransparent-pricingpushy-upsellinghard-to-book
Best for: Working owners needing weekend availability and extended weekday hours without travel to different locations.
Think twice if: Ask about pricing before booking urgent appointments; clarify whether IV fluids or anal gland expression are truly needed before approval.

Strengths

  • 7am-7pm hours, 7 days a week
  • in-house pharmacy
  • quick diagnostics and treatment decisions
  • follow-up calls after procedures

Worth knowing

  • Dr. Zappos named for quick kidney stone diagnosis
  • Dr. Gelatt named for personable approach and conservative treatment philosophy
  • Susan (front desk) named for managing flow
  • In-house pharmacy and online ordering available
  • One owner visited for 18 years starting from the original University Hills Animal Hospital location
  • Extended hours 7am-7pm cited as key draw for working owners

What reviews say by service

General Veterinary Care
Praised for kind, efficient care; some complaint of rotating vets reducing continuity.
Emergency & Urgent Care
Fast diagnosis and decision-making valued; one owner's experience with euthanasia was traumatic and staff rejected feedback.
Exotic & Avian Care
Owners of bunnies and guinea pigs report excellent, caring treatment.
Surgery & Specialty Care
Follow-up calls and attentive recovery care noted positively; one misdiagnosis led to unnecessary surgery.
Dental Care
No direct evidence in reviews.
Large Animal & Equine
No direct evidence in reviews.

How it compares

  • Rated 4.3 against a 4.55 average across the 95 exotic & avian care businesses listed here.
  • Has more Google reviews than 89% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 54
Review volume 100
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

Rating breakdown

5
720
4
48
3
18
2
20
1
117

Common questions

Do you have weekend hours?
Yes. VIDA is open 7am-7pm, seven days a week.
Will I see the same vet each time?
Not necessarily. One owner noted rarely seeing the same veterinarian across multiple visits, and staff did not introduce themselves.
What happens if I book an urgent appointment last-minute?
Appointments booked less than 2 days out incur a $30-50 urgent care surcharge on top of the standard visit fee. This fee is not disclosed before you book.
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Last updated 2026-07-09