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VCA Orchard Animal Hospital

Updated 2026-07-09 · 1,245 reviewed · 181 listed · Scored from 76 Google reviews · How we rank ›

4.2(76) 69 composite score See reviews on Google ✓ Verified
Surgery & Specialty CareGeneral Veterinary CareExotic & Avian CareLarge Animal & Equine
VCA Orchard Animal Hospital
Services
Surgery & Specialty Care, General Veterinary Care, Exotic & Avian Care
Reviews
76

What recent reviews say

Most patients praise Dr. Brownlee, Dr. Kinneman, and the vet techs for genuine care, attentiveness, and warmth; many switched from other clinics and report meaningful improvement in outcomes. However, serious complaints center on misdiagnosis of a fatal tumor over years, an animal turned away before closing despite pain, and poor handling of pathology results that led to delayed cancer treatment. Prices are noted as high, though some find their CareClub worth the cost.

Praised for
  • compassionate, attentive vets
  • knowledgeable staff and doctors
  • personalized care and attention
  • friendly environment and treatment of nervous pets
  • excellent referral and diagnosis when needed
Watch-outs
  • turned away ill animal due to closing time
  • misdiagnosis of serious conditions over years
  • insensitive communication after pet death
  • inconclusive pathology results not adequately discussed
  • lack of accountability when results prove wrong
  • high pricing
compassionate-staffknowledgeable-vetsgentle-with-animalsgood-with-anxious-petscaring-bedside-mannerexpensivepoor-communication
Best for: Owners seeking attentive, relationship-based care for dogs and cats with straightforward or specialty needs.
Think twice if: Pets with complex masses or cancer concerns; diagnostic accuracy has been questioned in serious cases, and communication about inconclusive results has been poor.

Strengths

  • Experienced vets with strong diagnostic reputations in complex cases
  • Staff who build relationships with nervous or anxious animals
  • Personalized follow-up (handwritten notes, attentive referrals)

Worth knowing

  • Dr. Brownlee praised as compassionate and smart; owner followed her to this location
  • Dr. Kinneman also highly regarded for puppy care but involved in pathology miscommunication case
  • Vet tech Kelsey and Taylor specifically named and praised for calming nervous animals
  • CareClub membership available; described as pricey but provides reliable access to vets
  • One patient saw Dr. Oberman, who gave warm referral to specialist; another saw Dr. Kerr, who diagnosed complex cases
  • Handwritten welcome note sent after first visit
  • Turn-away incident: animal with abdominal pain refused within 30 minutes of closing

What reviews say by service

General Veterinary Care
Praise for wellness exams and attentive care; complaint of long-term misdiagnosis of stomach mass.
Surgery & Specialty Care
Praised for post-operative attentiveness (stayed with dog during anesthesia recovery); criticized for recommending expensive surgery without ruling out benign cause first.

How it compares

  • Rated 4.2 against a 4.59 average across the 167 general veterinary care businesses listed here.
  • Has more Google reviews than 33% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 53
Review volume 82
Review recency 100
Review sentiment 46
Profile completeness 100
Verification 30

Rating breakdown

5
58
4
4
3
0
2
1
1
13

Common questions

Does VCA Orchard offer a wellness or membership plan?
Yes, they offer a CareClub membership, described by one reviewer as pricey but valuable for peace of mind and reliable vet access.
What do you do if my nervous pet is anxious?
Staff take time to calm anxious animals; reviewers mention specific techs like Kelsey and Taylor who help nervous pets feel at ease.
How does VCA handle diagnostic results if they're unclear?
One reviewer reported receiving inconclusive pathology results via text with limited explanation; they recommend calling to clarify if results are not definitive.
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Last updated 2026-07-09