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The Vets Animal Hospital

Updated 2026-07-09 · 1,245 reviewed · 181 listed · Scored from 330 Google reviews · How we rank ›

4.1(330) 70 composite score See reviews on Google ✓ Verified Publishes prices
General Veterinary CareSurgery & Specialty CareDental CareExotic & Avian CareLarge Animal & Equine
The Vets Animal Hospital
Services
General Veterinary Care, Surgery & Specialty Care, Dental Care
Reviews
330

What recent reviews say

Loyal customers praise the clinic's affordability and Dr. Sebunya's attentiveness, with some reporting 15+ years of care. However, recent reviews reveal serious gaps: delayed test result communication that allowed a cat's kidney failure to go undiagnosed, unclear consent for costly second anesthesia rounds, and staff accessibility issues. The 4.1 rating masks a stark split between five-star veterans and one-star recent patients citing miscommunication and changed service quality.

Recent shift: Quality perception has declined notably over the past 2 years according to multiple reviewers; longtime customers cite staff changes and reduced service quality despite historical loyalty.

Praised for
  • affordable pricing
  • caring and attentive vets (Dr. Sebunya named)
  • long-term loyalty from customers
  • kind and friendly staff
  • knowledgeable about pet care
Watch-outs
  • poor communication and failure to follow up on test results
  • staff attitude changes and rudeness
  • lack of transparency in procedure costs and anesthesia decisions
  • inconsistent care quality and clinical judgment
  • phone access and walk-in policy frustration
compassionate-staffknowledgeable-vetscaring-bedside-mannerpoor-communicationlong-wait-timeshard-to-bookshort-staffed
Best for: Customers seeking affordable routine care and dental cleanings with established veterinarians.
Think twice if: Recent reports of delayed test result communication and unclear consent for additional procedures warrant direct questions about communication protocols before visiting.

Strengths

  • established practice (claims 1975 founding)
  • Dr. Sebunya noted for attentiveness by repeat clients
  • breadth of services (dental, surgery, ultrasound, specialty procedures)
  • first-visit and dental cleaning discounts advertised

Worth knowing

  • Dr. Sebunya named as attentive and excellent by long-term clients
  • Joyce (staff member) mentioned positively in recent review
  • Pet dental cleaning advertised at 10% off
  • First office visit for new patients advertised at 50% off
  • Services include BOAS laser surgery and TPLO surgery
  • Ultrasound and microchipping offered

What reviews say by service

General Veterinary Care
Praised for affordability and Dr. Sebunya's attentiveness by long-term customers; criticized for failure to communicate test results and inconsistent care quality.
Dental Care
Customers report satisfaction with dental cleanings; one case involved unclear disclosure of additional anesthesia needed for concurrent skin tag removal.
Surgery & Specialty Care
Website lists BOAS laser and TPLO procedures; limited review evidence, but one customer reported unexpected second anesthesia during routine dental procedure.

How it compares

  • Rated 4.1 against a 4.59 average across the 167 general veterinary care businesses listed here.
  • Has more Google reviews than 57% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 42
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
228
4
25
3
15
2
10
1
52

Common questions

Do you offer discounts for new patients or dental work?
Their website advertises 50% off first office visits for new patients and 10% off pet dental cleanings.
Do you see walk-in patients or accept calls?
Recent reviews indicate the clinic does not accept walk-ins and reports difficulty reaching them by phone; calling ahead to book an appointment is recommended.
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Last updated 2026-07-09