Most reviewers experience kind, attentive staff and genuine care for their pets, with many praising affordable prices. Dental cleanings draw consistent praise for leaving teeth noticeably cleaner and supporting anxious pets through the process.
However, a consistent friction point is pricing transparency. Several customers report surprise fees added at checkout (lab charges, prescription fees) despite calling ahead to confirm costs. Others contest whether "affordable" truly applies, citing higher bills than other local vets. One reviewer felt short-changed when staff declined to work with a limited budget across phased testing, though the business disputes this account.
Dr. Jan Facinelli earns strong trust for her homeopathic and acupuncture expertise, with pet parents consistently praising her kindness and deep knowledge of alternative care. One significant complaint about a $450 phone consultation fee and tactless communication during a pet's death stands against 30 overwhelmingly positive reviews.
Wadsworth builds loyalty by treating pets and owners as partners in care. Staff explain options thoroughly, remember individual animals over years, and adjust exams for shy or nervous temperaments. Dental surgery and senior pet care earn consistent praise. One dog owner reported the vet declined his exam mid-visit, prescribed medication without full explanation, and charged an undisclosed consultation fee, then successfully got the same care elsewhere without medication or extra visits; others with anxious pets describe very different, accommodating experiences. The hospital has operated since 1975 and holds AAHA accreditation. Dr. Danielle Graziano and Dr. Erika Olson are named repeatedly for patience and alternative therapies like acupuncture. Wait times occasionally exceed appointment slots when animals need extra attention. One reviewer noted cash-only payment, though this detail is from several months ago and may not reflect current policy.
For 15 years and counting, families bring dogs and cats here for walk-in care that doesn't gouge on emergency fees. Dr. Shiarella's no-nonsense approach-skipping unnecessary tests, diagnosing by observation, handling dental work affordably-builds trust. Staff draw blood without causing yelps and hold space for end-of-life goodbyes. The tradeoff: first-come, first-served means waiting in your car, sometimes in heat.
Last updated 2026-07-09