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Pets R Us Aurora

Updated 2026-07-09 · 1,245 reviewed · 181 listed · Scored from 282 Google reviews · How we rank ›

4.1(282) 71 composite score See reviews on Google ✓ Verified
Surgery & Specialty CareLarge Animal & EquineDental CareGeneral Veterinary CareEmergency & Urgent CareExotic & Avian Care
Pets R Us Aurora
Services
Surgery & Specialty Care, Large Animal & Equine, Dental Care
Reviews
282

What recent reviews say

Dr. Soliman's surgical expertise and genuine compassion for pets earn consistent praise from longtime clients, particularly for dental work, tumor removal, and complex procedures completed at reasonable cost. However, the clinic's no-entry policy (drop-off only, phone consultations), chronic phone accessibility problems, and refusal to see emergencies without advance scheduling frustrate many owners. This is a place where skilled care coexists with access barriers.

Recent shift: No marked recent shift: five-star and one-star reviews are interspersed throughout the 2-year review span, indicating persistent operational/access tension alongside sustained clinical praise.

Praised for
  • compassionate care from Dr. Soliman
  • skilled surgical outcomes
  • gentle with anxious pets
  • follow-up communication
  • reasonable pricing on procedures
Watch-outs
  • cannot enter building or see vet in person
  • poor phone/booking accessibility
  • lack of transparency about who provides care
  • communication gaps and unresponsiveness
  • refuses walk-ins without appointment
compassionate-staffgentle-with-animalsknowledgeable-vetstransparent-pricingfollow-up-callspoor-communicationhard-to-bookcaring-bedside-manner
Best for: Owners seeking advanced surgical care and dental work from an experienced veterinarian who knows their pet's history.
Think twice if: You need to speak face-to-face with your vet, require same-day emergency appointments without prior booking, or value phone accessibility-this clinic restricts in-person contact and has frequent phone unavailability.

Strengths

  • Dr. Soliman's surgical skill and long-term client loyalty
  • reasonable pricing on complex procedures
  • follow-up calls and aftercare attention
  • expertise in difficult dental cases

Worth knowing

  • Dr. Manal Soliman is the primary veterinarian listed on website credentials (AVMA, CVMA, DVMA member)
  • Vet Tech Aaliyah mentioned for attentive follow-up care
  • No-entry, drop-off-only policy enforced
  • Phone and online appointment system frequently unresponsive per complaints
  • Surgical scope includes laparoscopic, spinal, FHO, kneecap dislocation, and cancer procedures
  • One recent complaint (9 months ago) about clinic refusing walk-in with no appointment despite open schedule
  • Website lists multiple veterinarians but reviews indicate only Dr. Soliman is regularly present

What reviews say by service

General Veterinary Care
Blood work and vaccinations handled carefully with medication dosing oversight; some clients appreciate standard exam practices.
Surgery & Specialty Care
Strong praise for tongue tumor removal, dental extraction, mass removal/biopsy, and post-op follow-up; one complaint of botched abdominal surgery and poor repair quality.
Dental Care
Extensive experience with difficult extractions, reasonable costs, and successful outcomes reported by multiple owners over years.
Emergency & Urgent Care
Advertises emergency care but enforces drop-off only and phone consultation policy; complaints about refusal to see sick animals without prior appointment.

How it compares

  • Rated 4.1 against a 4.57 average across the 108 large animal & equine businesses listed here.
  • Has more Google reviews than 53% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 43
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
207
4
10
3
5
2
2
1
58

Common questions

Can I stay in the exam room with my pet?
No. The clinic enforces a drop-off-only policy. You cannot enter the building or see the veterinarian in person; all communication is by phone.
Can I get an emergency appointment same-day without calling ahead?
Not typically. Multiple reviews report the clinic refused to see sick animals that arrived without an appointment, and one owner was told they could not meet with the vet even for an emergency-only drop off and wait for a phone call.
How does Dr. Soliman handle complex surgeries?
Reviews describe same-day surgical appointments (wart removal, tumor removal, dental extractions) with provided aftercare instructions and multiple follow-up calls to check recovery progress.
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Last updated 2026-07-09