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Gentle Touch Animal Hospital

Updated 2026-07-09 · 1,245 reviewed · 181 listed · Scored from 867 Google reviews · How we rank ›

4.7(867) 85 composite score See reviews on Google ✓ Verified
General Veterinary CareSurgery & Specialty CareDental CareEmergency & Urgent CareExotic & Avian CareLarge Animal & Equine
Gentle Touch Animal Hospital
Services
General Veterinary Care, Surgery & Specialty Care, Dental Care
Reviews
867

What recent reviews say

Gentle Touch earns strong trust from long-term clients through attentive vets (Dr. Dunham, Dr. VanKoot, Dr. Drees, Dr. Snyder, and others) and staff who remember patients by name and call to check in. Exam experience feels unhurried and thorough, with clear explanation of options. Rescue dogs and nervous pets report eased anxiety under their approach.

Willingness to see urgent cases when others refused, plus compassionate end-of-life support in private spaces, sets them apart. One review from four years ago, recently edited, questions accountability for past incidents and cites negative patterns across review platforms. More recent complaints cite inflated bills (rabies shot to dental cleanup escalating from $650-$900) and describe treatment as profit-focused. The gap between five-star loyalty and occasional sharp criticism around billing suggests the experience varies by type of care or interaction.

Praised for
  • compassionate staff and veterinarians
  • gentle handling of anxious animals
  • thorough exams and clear explanations
  • responsive follow-up and communication
  • kind approach to end-of-life care
Watch-outs
  • surprise billing and upselling
  • dismissive responses to negative reviews
  • quality concerns in older reviews
  • pricing perceived as high for routine services
compassionate-staffgentle-with-animalsknowledgeable-vetsgood-with-anxious-petscaring-bedside-mannerfollow-up-callsexpensivepushy-upselling
Best for: Owners of nervous or rescue pets, and long-term patients valuing relationship continuity with specific vets.
Think twice if: Ask for a full treatment estimate before any procedure; some clients report bill creep on diagnostics and add-ons beyond initial quoted price.

Strengths

  • AAHA-accredited and Fear Free Certified
  • named vets with strong continuity (long-term clients see same doctors)
  • accepts emergency cases others refuse
  • private comfort room for euthanasia
  • calls to follow up after care

Worth knowing

  • Named veterinarians: Dr. Dunham, Dr. VanKoot, Dr. Drees, Dr. Snyder
  • Named staff: Natalie (vet tech), Brandon (front desk/tech)
  • Fear Free Certified Professionals
  • AAHA accredited
  • Private 'comfort room' for euthanasia
  • Staff call to check in post-appointment
  • Accepts emergency cases when other hospitals decline

What reviews say by service

General Veterinary Care
Thorough exams with clear explanations; strong follow-up care and check-in calls.
Emergency & Urgent Care
Accepts urgent/emergency cases when other hospitals refuse; prioritizes animal welfare over upfront payment.
Dental Care
Praised for pre- and post-cleaning instructions; clients report quality care, though estimates can rise significantly.
Surgery & Specialty Care
Experienced team handles complex cases (e.g., anemia management); compassionate approach to difficult decisions.

How it compares

  • Rated 4.7 against a 4.59 average across the 167 general veterinary care businesses listed here.
  • Has more Google reviews than 87% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 80
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
771
4
29
3
8
2
11
1
48

Common questions

Do you take emergency cases without a deposit?
Yes. Reviewers describe being accepted for urgent care when other hospitals demanded upfront payment they could not meet.
Can nervous or rescue pets get special handling?
Yes. Staff go at the pet's pace and use calming techniques; one reviewer with a rescue noted staff were 'sweet and accommodating' and let the dog set the pace.
Will staff call me after my pet's appointment?
Yes. Reviewers report vets call to check in post-care, and staff have sent sympathy cards to families after euthanasia.
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Last updated 2026-07-09