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Evolution Veterinary Specialty and Emergency Hospital

Updated 2026-07-09 · 1,245 reviewed · 181 listed · Scored from 962 Google reviews · How we rank ›

4.0(962) 67 composite score See reviews on Google ✓ Verified
General Veterinary CareSurgery & Specialty CareHouse Call & Mobile VetLarge Animal & EquineEmergency & Urgent CareExotic & Avian Care
Evolution Veterinary Specialty and Emergency Hospital
Services
General Veterinary Care, Surgery & Specialty Care, House Call & Mobile Vet
Reviews
962

What recent reviews say

Evolution is a multispecialty hospital where care quality hinges sharply on which staff member you encounter. Five-star reviews praise their end-of-life compassion, internal medicine depth, and cardiology expertise. One-star complaints centre on triage staff who roll eyes at owners, communication breakdowns that lead to missed diagnoses, and medication errors that in some cases owners blame for pet deaths. Wait times stretch past 3.5 hours with no notice. Bills can hit $6,400 for emergency stays, with management largely unresponsive to calls about costs or complaints. Families who connect with specific staff (Ashe, Jackson, Dr. Fink, Dr. Lake-Bakaar on good days) feel genuinely cared for; those who hit triage staff or overworked night shifts report being treated like dollar signs. The wide variance (73% five-star, 23% one/two-star) reflects this polarization.

Praised for
  • compassionate end-of-life care
  • thorough diagnostic work and specialist depth
  • kind and attentive staff on good days
  • willingness to work with families through crisis
Watch-outs
  • inconsistent staff behavior and rudeness
  • poor communication and missed diagnoses
  • high costs with surprise charges
  • long wait times without updates
  • dismissive triage staff
  • medication errors and overprescribing
compassionate-stafflong-wait-timesexpensiveknowledgeable-vetspoor-communicationshort-staffedcaring-bedside-manner
Best for: Owners seeking multispecialty care or end-of-life services with specific staff members.
Think twice if: Triage staff rudeness, inconsistent communication, long waits without updates, and medication errors have cost some owners thousands or left them feeling dismissed during crisis.

Strengths

  • multispecialty depth under one roof (cardiology, oncology, internal medicine, surgery)
  • 24-hour emergency availability
  • compassionate end-of-life and palliative care
  • staff like Ashe, Dr. Fink, Dr. Lake-Bakaar praised for attentiveness

Worth knowing

  • Staff named in praise: Ashe (technician), Dr. Fink (internal medicine), Dr. Lake-Bakaar (owner and cardiologist), Jackson and Emily (front desk), Brady (ER), Dr. Thyen (ER), Clara, Tay
  • Staff named in complaints: Angel (triage, described as condescending), Lauren DeHaan (supervisor, unresponsive), Deb Moss (manager, unresponsive)
  • Medication errors noted: Dr. Fink prescribed penicillin-based drug despite owner's explicit allergy warning; aggressive thyroid and IBD medications blamed in one case for pet kidney failure death
  • Triage staff described as eye-rolling and dismissive; night shift staff reported rude near shift changes
  • Euthanasia and end-of-life services praised for dignity and respect
  • Wait times: 3.5-5+ hours reported without advance notice
  • Cardiology care resulted in 4.5 months extended life for $1,000/month average

What reviews say by service

Emergency & Urgent Care
Polarized: compassionate end-of-life care praised, but long waits, dismissive triage staff, communication failures, and prioritizing appointments over emergencies criticized.
Surgery & Specialty Care
Positive reports on surgery and specialist care, but diagnostic equipment gaps noted (cystoscopy/endoscopy capability unclear; owners directed to other facilities).
General Veterinary Care
Website claims new primary care arm; one recent five-star review of their new primary care doctor and tech as kind and convenient.
Exotic & Avian Care
No clear review evidence; directory category listed but not evidenced in reviews.
House Call & Mobile Vet
No review evidence.
Large Animal & Equine
No review evidence.

How it compares

  • Rated 4 against a 4.59 average across the 167 general veterinary care businesses listed here.
  • Has more Google reviews than 91% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 34
Review volume 100
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

Rating breakdown

5
706
4
14
3
17
2
26
1
199

Common questions

How long are typical emergency wait times?
Reviews report 3.5 to 5+ hours, sometimes without advance notice. One owner waited 5 hours and was never seen.
What does an emergency ER visit with diagnostics cost?
Bills vary widely. One owner paid $6,400 for a multi-day emergency stay with ultrasound and tests. Hospitalization charges are listed at $561.90 per 6-hour block. A 3% surcharge applies if you pay by credit card, though staff may not disclose it upfront.
Do they have separate intake areas for cats?
No. One owner reported there is no separate area for cats to check in and wait, and owners cannot be present during cat examinations. This policy drew criticism from cat owners.
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Last updated 2026-07-09