Dr. Bob's earns consistent praise for kind, attentive care and reasonable prices, with many long-term clients crediting him for restoring their faith in veterinary medicine. However, serious complaints about unreported blood work findings and missed opportunities to catch progressive disease have cost at least two clients their pets. Front desk interactions are a consistent friction point.
Recent shift: Sentiment has declined noticeably. One-star reviews from the past 7 months reveal serious concerns about missed diagnoses and poor communication, whereas reviews from 1-2 years ago are uniformly positive. This suggests a change in either the clinic's practices or Dr. Bob's attention to detail.
Dr. Tucci and the clinic have helped dogs and cats recover mobility and manage chronic pain through acupuncture, chiropractic care, and rehabilitation, often where conventional vets found no clear path forward. Owners consistently note her patience with anxious animals and her willingness to combine therapies tailored to each pet's needs.
Five-star reviews consistently praise Dr. Byrne's gentle manner, the staff's friendliness, and the clinic's willingness to work with anxious pets and tight schedules. One reviewer noted they finally found their forever vet after trying several practices. One-star reviews center on two problems: a failure to contact owners about a serious parasite test result for six days, causing additional exposure to other pets, and complaints about pricing markedly above competitors' rates. Some reviewers felt pressured into treatments they questioned or felt were unnecessary, though others accepted higher costs as a trade-off for the personal service. The same veterinarian (Dr. Byrne) appears in both positive and negative reviews, suggesting experience level or fit varies by patient and owner.
Most visits feel unhurried and kind. Multiple reviewers name April, Sexton, Dr. Landry, and Martha as staff who explain options clearly and handle anxious dogs with patience. One frustrated reviewer struggled to access records online and reach the clinic by phone, citing the call center routing as a barrier. The clinic handles routine care, dental work, and complex cases like anxiety management and post-surgical recovery. Prices are described as fair. The main friction point is that you may see a different vet each visit, which one regular accepted as a trade-off for good care overall.
Last updated 2026-07-09